Contact Us

Secure messaging

Whatever the reason for getting in touch, the contact form is for editorial correspondence only. Financial details, passwords, copies of identification documents and anything else of a sensitive nature should never be sent through it. No request for such information will ever come from this website, and any message that contains it cannot be treated as confidential. If a site, an operator or an individual ever asks you to send banking information or login credentials through an online form, treat that as a warning sign.

The team reads and replies in English. Messages in other languages may still be read, but a response can only be guaranteed when the enquiry is written in English.

Support and gambling help

The contact form is not the right place for players who are struggling with their gambling. A question about responsible gambling tools, self-exclusion or account limits is best directed to the casino operator directly, since only the operator can act on those settings. For independent help and guidance, a range of support organisations operate in the United Kingdom and can be reached without going through this website. Anyone in difficulty should seek those services rather than waiting for a reply here.

This site holds no financial or account data and cannot assist with deposits, withdrawals, verification or any other player account matter. Those issues belong with the operator that holds the account.

What happens next

Enquiries are reviewed in the order they arrive, and a reply follows within a reasonable time. Messages that concern a specific review, a factual correction or a complaint about accuracy will receive the same attention as any other correspondence. The team does not pass on reader details to third parties, and correspondence is kept only as long as necessary to resolve the matter it relates to.